What is the myCadillac App?

From sports sedans and electric vehicles to luxurious crossovers and capable SUVs, Cadillac offers a vehicle for every Morrisville driver. Whether commuting around town or heading out on a road trip across the state, every moment spent in a Cadillac is engineered to be an occasion. Drivers who want to unlock the full potential of their new Cadillac want to know how to link rewards in the myCadillac App.

What is the myCadillac App? The myCadillac App is a mobile application you can download onto your smartphone that grants access to various vehicle features and remote commands. Learn more about the myCadillac App, from how to link rewards in the myCadillac App to what to do when the myCadillac App is not working, with this comprehensive guide from Hendrick Cadillac Cary.

myCadillac App: Features

When you download the myCadillac App onto your compatible smartphone, you’ll enjoy seamless information and Apex lifestyle integration in the palm of your hand. Some of the features you can find in the myCadillac App include:

• Remote key fob
• Vehicle locator
• Voice assistant 
• Vehicle status updates
• Service scheduler
• Wi-Fi hotspot management
• Roadside assistance
• Remote personalization features
• Digital owner’s manual
• Destination and navigation planning
• EV Access Plan with Energy Assist

How to Link Rewards in the myCadillac App

As a Cadillac owner, you automatically qualify for the My Cadillac Rewards program. This program allows you to earn points on almost everything you do with Cadillac, including purchasing a new or certified pre-owned model, covering your new vehicle with a Cadillac Protection Plan, or stopping by our Cary service center for your next scheduled maintenance visit. 

So, how do you link these rewards in the myCadillac App? Simply use the same account information as your My Cadillac Account when creating your myCadillac App profile, and all your rewards and details will be linked automatically. 

What to Do if the myCadillac App is Not Working

If in the rare case that your myCadillac App is not working, follow these quick troubleshooting steps:

• If You Can’t Log In: Ensure all your credentials are correct. The e-mail associated with your account should be the same e-mail you provided to Hendrick Cadillac Cary when purchasing your new Cadillac. If you’re still unable to log in, click the “Forgot Password” link and follow the prompts. 
• Multi-Factor Authentication isn’t Working: Double-check your credentials. If all credentials are correct, log in to your My Cadillac Account online and confirm the phone number or e-mail address you selected for multi-factor authentication. Check your spam folders on the off-chance the email was classified incorrectly. 
• Vehicle isn’t Showing in the App: If your Cadillac isn’t appearing in the app, you may have an account linking issue. This can happen due to recent changes to your profile or a linking error. Log out and log back in. If this doesn’t resolve the issue, press the blue OnStar button in your vehicle or call (877) 558-8352 for assistance.
• Mobile App is Slow/Crashing: To troubleshoot a slow or crashing app, force close the application on your phone and restart it. If you see no improvement, try uninstalling and reinstalling the app. You can also check the app for updates and restart your phone. 

Learn More About the myCadillac App at Hendrick Cadillac Cary

Are you ready to make the most of the myCadillac App on all your Durham drives? Reach out to our team if you have any additional questions about how to link rewards in the myCadillac App or if the myCadillac App is not working. The team at Hendrick Cadillac Cary is always happy to help with any of your automotive needs.