What to Do After a Car Accident

Driver Making Phone Call After Accident

 

It doesn’t matter whether they’re major, or minor, because car accidents can be extremely jarring and traumatic for everyone. However, knowing what to do after a car accident is important, as it can help you make the events less upsetting in the long run. When you’re shaken up, it can be hard, or downright difficult, to think about what to do next, or who to call.

That’s where the team at Hendrick Cadillac Cary comes into play, as we’re ready to help out whenever possible, such as providing this handy guide on how to file a car insurance claim, what to do after a car accident, and more. If you ever have any questions about the process, you can contact us, and we’ll answer them.

What to Do After a Car Accident Checklist

Minor Accidents

Some examples of minor car accidents include a fender-bender at an intersection or someone backing into your car in a parking lot in Apex. Here’s what you should do after a minor car accident:

  1. First and foremost, check to see if you or your passengers need medical attention. If so, call an ambulance right away.
  2. If you’re in stable condition, pull your vehicle over to a safe spot. You don’t want to stray too far from the scene of the accident, but you also don’t want to block traffic.
  3. Call the police. Even if the other driver suggests that you don’t need the police for a minor accident, you should still call. It’s best to have an official report documented, and your insurance company may require it.
  4. Exchange contact information. Exchange phone numbers, email addresses, and the insurance policy information of the other driver(s) involved. It’s also important to get a photo of everyone’s driver’s licenses, license plate numbers, and insurance cards. If there were any witnesses to the accident, you should also ask for their contact information.
  5. Document your vehicle’s damage. Take detailed photos of the damage to both your vehicle and the other vehicle or vehicles involved. If possible, you should also get a photo of the accident scene.
  6. Call your insurance provider. The sooner you tell them the details of the accident, the sooner the claims process can begin.

Major Accidents

Major accidents differ from minor accidents in that they result in serious injuries or even possibly fatalities. The steps to take following a major accident are a bit different:

  • Call 911 right away. If you’re seriously injured, you should alert emergency personnel or have someone call on your behalf immediately. The police should come along with an ambulance to assess the scene and damage. If you need immediate medical attention and cannot document important information on your own, the police will likely have considered this. However, it’s always important to follow up to ensure you have all the information you need.
  • Contact your insurance provider. Even if someone already filed the claim on your behalf while you were receiving medical attention, you should follow up with your insurance provider. You’ll need to give them more information about the accident to ensure everyone is properly compensated.
  • Follow up with your physician. If you’re still feeling any pain after the accident and after being treated by emergency personnel, you should visit your regular physician for additional help.

How to File a Car Accident Insurance Claim

Filing an insurance claim should be relatively straightforward. While the process may differ slightly depending on your provider and coverage, learning how to file a car insurance claim is mostly universal. When you file a claim with your insurance provider, you’ll need to provide the following:

  • Your insurance policy number
  • Detailed description of how the accident occurred
  • Date, time, and location of the accident
  • All the collected contact and insurance information from other involved parties
  • Name of the police department involved, as well as the police report number (if applicable)

From here, you’ll have your vehicle evaluated by an insurance adjuster who will help you estimate the cost of your repairs, coverage, and more. If the photos and police report are not sufficient, you may have to plan a meeting to have your vehicle inspected in person.

Let Our Service Center Get You Back on the Road Today

When the time comes to get back on the road to Durham or Morrisville after your accident, we hope that you’ll trust the service center at Hendrick Cadillac Cary. From body damage to routine maintenance, we’ll have you back up and running in no time. You can schedule service online to take advantage of our factory-certified repairs and maintenance without worry!

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*0.9% APR for 72 months. Monthly payment is $14.27 for every $1,000 financed. Example down payment is 11.4% for 2026 and 2027 OPTIQ, and 13.2% for 2026 and 2027 VISTIQ. Must finance through Cadillac Financial. Some customers may not qualify. Not available with lease and some other offers. Take new retail delivery by 8/31/26. **Must be a current owner of a 2012 model year or newer or a current lessee of a 2021 model year or newer Acura, Audi, BMW, Ford, Honda, Hyundai, Infiniti, Jeep, Kia, Lexus, Lincoln, Mercedes-Benz, Toyota, Volvo, Porsche, Tesla, Genesis, Polestar, or Rivian for at least 30 days prior to the new vehicle sale. Not available with lease and some other offers. Take new retail delivery by 8/31/26. ***Deferred monthly payments for 90 days. Excludes residents of PA. Must finance through Cadillac Financial. Down payment required at signing, if applicable. Finance charges accrue from date of financing. Some customers may not qualify. Not available with leases and some other offers. Take new retail delivery by 8/31/26.

*0.9% APR for 72 months. Monthly payment is $14.27 for every $1,000 financed. Example down payment is 11.4% for 2026 and 2027 OPTIQ, and 13.2% for 2026 and 2027 VISTIQ. Must finance through Cadillac Financial. Some customers may not qualify. Not available with lease and some other offers. Take new retail delivery by 8/31/26. **Must be a current owner of a 2012 model year or newer or a current lessee of a 2021 model year or newer Acura, Audi, BMW, Ford, Honda, Hyundai, Infiniti, Jeep, Kia, Lexus, Lincoln, Mercedes-Benz, Toyota, Volvo, Porsche, Tesla, Genesis, Polestar, or Rivian for at least 30 days prior to the new vehicle sale. Not available with lease and some other offers. Take new retail delivery by 8/31/26. ***Deferred monthly payments for 90 days. Excludes residents of PA. Must finance through Cadillac Financial. Down payment required at signing, if applicable. Finance charges accrue from date of financing. Some customers may not qualify. Not available with leases and some other offers. Take new retail delivery by 8/31/26.

*Well-qualified customers who purchase a new, used, or certified pre-owned vehicle, 4 model years or newer with less than 60K miles between August 1, 2026 and August 31, 2026, and finance through a participating dealer and lender have the option to defer monthly payments for 90 days from contract date. Excludes Hendrick Performance vehicles. Finance charges begin to accrue on the date you sign the Retail Installment Sale Contract at the Annual Percentage Rate (APR) disclosed in the contract. May not be combined with other preferred lender financing offers. 75 months maximum term limit. Equal monthly payments only. Not available to Pennsylvania residents; see your dealer for details. Must take retail delivery by August 31, 2026. See dealer for complete down payment and interest rate options and details. Financing available to qualified buyers. Some exclusions apply. See dealer for complete details.

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